Last updated: July 2026 (Global-e Version: 9.3)

Welcome to the Diptyque Canada website (the "Site").

Preamble

Global-e (also referred to as “Global-e” “we”
or “us”) acts as the merchant of record for the sale of products that
the brand/retailer ("Diptyque
Distribution LLC") makes available through the Brand-operated
online webstore (“Products”, "Webstore").  

By placing an order through the checkout ("Order")
you agree to these Terms of Sale, and our Privacy and Cookies Policy
(collectively, the "Terms"). You also confirm that you are of
legal age and mental capacity to enter into an agreement where you live.

If you disagree with these Terms, please do not place
your Order.

These Terms are written in and governed by, the English
language, and any translations are provided only for convenience, unless
otherwise required by applicable law.  

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The Global-e contracting party under these Terms is the
legal entity listed on your receipt, Global-e US Inc. with registered address
at 200 West 41st Street New York, New York 10036. Additional information could
be found on the ‘Contact Us’ page linked through the checkout. Information
about us and our group’s companies is also available in this link: Here

1. PRICING, ORDER PLACEMENT AND ORDER CONFIRMATION

1.1. The checkout displays the Products you are purchasing,
their prices, delivery/shipping costs (if any), and if relevant and available
for pre-payment, an estimate of taxes, duties and other clearance charges and
fees applicable to your Order (collectively, “Duties & Taxes”) (such
charges may also be inclusive in the Product price if so indicated on
checkout). You may choose to pay for your Order in your local currency or in
another currency available at checkout.

1.2. To place an Order, you must fill in all required
information and click the "Pay and Place Order" button (the button
might display slightly different verbiage). You must provide valid, current and
true information. Before submitting the Order, please review the Order details
carefully, our checkout process allows you to identify and correct any input
errors. Orders may be placed for personal use only, and not for resale. This
does not preclude you from enjoying a valid tax exemption you may be entitled
to.

1.3. Once your Order is received, you will receive an order
confirmation email (“Order Confirmation”). This email does not signify
acceptance of your Order, it is simply confirming its receipt. Your Order may
be declined or cancelled, in whole or in part, at any time and for reasons such
as (and not limited to): failed fraud or regulatory checks; suspected bad
faith/ abnormal orders; non-consumer orders; unverifiable payment details;
Products unavailability; Order exceeds per- order quantity or value limits. We
may also require additional qualifying information prior to accepting or
processing any Order. Whenever
an Order is cancelled or declined after you have already been billed, you will
be refunded pursuant to these Terms.

1.4. Orders may also be declined or cancelled in the event
of a clear or obvious mistake affecting key transaction terms (such as price,
description, availability, or quantity) rendering the order unreasonable or
unlawful, or an error that was exploited to purchase unusual quantity of items.
For example, unusual low price of an item that is typically priced
significantly higher, absent of a legitimate sale or promotion.

1.5.     The binding contract for the
sale of Products will be concluded once we send you an email confirming that
the products have been dispatched to you.

2. PAYMENTS

2.1. The payment will be processed by Global-e through its
third-party payment processors and could be routed through one of our
intra-group affiliates (and any such payment will be deemed a valid payment to
us).

2.2. If you used a payment method that supports
pre-authorization (e.g. most credit cards), the payment amount will first be
authorized and will be captured (charged) at the latest on Product dispatch.
Other methods (such as PayPal or other e-wallets) are likely to be charged
immediately upon Order Confirmation. In any case, the full amount of your Order
will be charged even if the shipment is split, or for pre-orders. The Order
will appear on your transaction statement as a transaction placed with "Global-e//Brand
name" (or substantially similar language). We prioritize transparent
communication and fair treatment in all payment-related matters. Some payment
methods may offer or support different timing than as described above, and that
will not be in our control.

2.3. The Order amount will be the only amount we charge,
however your bank, card issuer, or payment method operator of your choice may
charge additional fees or surcharges (such as foreign transaction/ cross border
fees), for which Global-e will not be liable, and has no control over. Please
check the relevant terms of service with such payment methods or financial
institutions for more details.

2.4. Global-e takes your payment security seriously and is
committed to safeguarding your payment details by implementing strong security
measures. Whilst we strive to maintain the highest levels of protection, please
be aware that neither Global-e nor the Brand can be held liable for any loss
you may suffer as a consequence of a third party accessing your payment or
account credentials.

2.5. Special terms pertaining to specific
payment methods:

a) Klarna: In cooperation with Klarna and in
certain jurisdictions only, you may be offered the opportunity to purchase the
Product using Klarna as a payment method. The terms and conditions which will
apply to payment by Invoice with Klarna can be found herehttps://cdn.klarna.com/1.0/shared/content/legal/terms/EID/en_de/invoice?fee=0.

Eligibility for use of the Klarna invoicing payment method
will be determined by Klarna in their sole discretion and Global-e accept no
liability in respect of your use of Klarna as a payment method. Where you
choose to purchase your Product using payment by invoice with Klarna, you will
be sharing your personal data with Klarna and the terms of Klarna privacy policy shall apply to their use
of your personal information. Global-e shall have no responsibility for their
use of your personal data. Klarna’s Pay in 3 / Pay in 30 days are unregulated
credit agreements. Borrowing more than you can afford or paying late may negatively
impact your financial status and ability to obtain credit. 18+, UK residents
only. Subject to status, Klarna’s T&Cs and late fees apply.

b) Cash on Delivery (“COD”) may be available in
some destinations. Amounts payable through COD may be limited due to
requirements of applicable laws, carriers or Brand policies. The Products will
only be handed to you subject to and after you have signed the delivery note
and paid the full Order amount.

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3. RESPONSIBILITY FOR IMPORT AND IMPORT DUTIES &
TAXES

3.1. When purchasing Products, you acknowledge that the
Product may come from outside of your country, in which case you are importing
the Products for your personal use. For certain destinations Global-e may
decide to act (directly or indirectly) as the Importer of record. The customs
documentation and invoices will specify the identity of the Importer of Record
in each case.  

3.2. If Duties & Taxes were paid on checkout, those will
be remitted to the relevant tax or customs authorities. However, if Duties
& Taxes where not paid on checkout, you will be the Importer of Record and
will be solely and fully responsible for such amounts. If you make separate
purchases or split your order for delivery to the same destination, such
separation or split may result in additional duties or taxes, which will be
your responsibility.  

3.3. You authorize us and/or Diptyque Distribution LLC to
designate a carrier to act as your agent with respect to the international
Products and the relevant customs and tax authorities, to carry out the customs
clearance for the Products, process and pay the applicable Duties & Taxes
(when charged on checkout), and provide any other information pertaining to you
or your Order to any governmental authority, as may be requested.  

4.ORDER DELIVERY

4.1. Some Products may not be delivered to certain locations
or destinations (due to limitations imposed on the Product itself or by the
destination). Any such constraints will be presented on the Webstore or
checkout, and you may not be able to complete an Order subject to such
limitations. At any time, we may suspend or cancel the delivery of any item
that cannot be legally delivered, even after Order Confirmation.

4.2. Delivery dates are estimates, unless explicitly stated
otherwise. Your Order should be delivered by the latest date specified at
checkout based on your selected delivery method. If no date is specified,
delivery should be within 30 days of Order Confirmation date, barring
exceptional circumstances (like pre-orders). Please note that delivery
capabilities and timing depend on your address and chosen delivery method.
Different parts of your Order may arrive on different dates.

4.3. Delivery date estimates normally refer to first
delivery attempt, and it will always be your responsibility to respond to the
carrier’s delivery notifications or messages (including for attempted delivery
or to arrange for re-delivery). We will not be liable to you if you failed to
act accordingly.

4.4. Risk of loss passes to you when the delivery is
completed. Delivery is considered complete when the Product reaches the
location you specified in the Order or another location which you communicated
to the carrier provider directly. In cases where you failed to pay Duties &
Taxes (which were not pre-paid on checkout), delivery will be considered
complete on arrival of the Product to the port of entry of the destination
country.

4.5. You authorize Global-e and its affiliates to act on
your behalf, and to complete, fill out or submit any required document to
facilitate transportation or customs clearance; or to facilitate the remittance
of Duties & Taxes, in each case directly or through brokers, fiscal
representatives or carriers.

5. GENERAL RETURNS POLICY

This returns policy does not apply to faulty Products or
other excluded items detailed in these Terms (see below limitation on returns)
or the Diptyque Paris
policy. Please check the Diptyque
Paris policy on the Webstore for any additional limitations. The
separate legal cancellation rights for EEA consumers and withdrawal rights for
UK consumers are not generally affected by the policy in this Section. For
further details, see Annex I.

5.1. Return requests must be made within 30 days of the
Order placing date, unless otherwise stated in the Brand's policy or required
by applicable and explicitly prevailing consumer law. To return eligible
Products, please follow the below instructions:

5.1.1. use the returns portal or Brand's customer support to
inform of your intent to return the Product. Link to the portal will be
available on the Webstore or provided in the transactional emails (referred to
as an Online Support link).

5.1.2. You must provide all required information (e.g. proof
of purchase, Order identification number or email address used for the order).
You will receive a Return Product Authorization (RMA) number, and if available,
return shipment label. Please send back the items promptly, and in any event
within 14 days of communicating your cancellation. Items must be returned in
unused condition, with all original packaging, labels, accessories, and
documents intact. Refunds could be refused entirely or in part due to product
devaluation, and deductions will be made if returned items do not meet above
standards.

5.2. When a refund is approved you will be reimbursed for
the returned Products price. Original delivery costs will not be reimbursed
unless explicitly stated otherwise in the Diptyque Paris policy or if required by applicable
law (e.g. for faulty products or in case of return pursuant to the cooling off
right as set forth in Annex I). Costs incurred for returning items will not be
reimbursed. In some destinations return shipping costs may be pre-paid, if such
option is available to you it will be explicitly stated in the returns portal.

5.3. Except as required by applicable law and unless
explicitly stated otherwise in Annex I, Duties & Taxes paid by you at
checkout are non-refundable unless they were included in the Product price. You
may be eligible, and in such case solely responsible, to file a drawback claim
with the relevant governmental authority.

5.4. You will be solely liable for any damages to (or loss
of) any returned items. You should therefore consider using a tracked courier
service and ensure adequate insurance for returned items.

5.5. Reimbursement will typically be made through your
original payment method. COD (cash on delivery) purchases will be refunded to
your bank or PayPal accounts, at your selection.

6. LIMITATIONS ON RETURNS, WITHDRAWALS AND
CANCELLATIONS

6.1. Products of the following types are not eligible for
returns: Secret Sales and unsealed goods. Products made to your specifications
or personalized cannot be returned either. Digital Products are also not
eligible for refund once download or access has begun. In all cases above,
refunds, cancellations or withdrawals are not available either, unless Products
are faulty or damaged upon receipt.

7. LIMITED WARRANTY AND FAULTY PRODUCTS

7.1.  If your Product arrived damaged or defective, or
if it develops a fault, you may be entitled to remedies under applicable
consumer protection law. You must notify the Brand directly as soon as you
become aware of the issue. Use available means such as customer support portal
or email to report the issue, providing as much information as possible. In
certain jurisdictions your eligibility for certain legal remedies depends on
such timely notice.

7.2 Warranty validity may vary by destination. Some
locations may offer only limited warranty coverage. Damage or fault caused by
accidents, self or improper use or normal wear and tear - may not be covered by
any warranties. When valid, the warranty period is specified in the product
description. Consumers in certain jurisdictions may have additional legal
rights under local legislation governing consumer goods sales, including laws
implementing the EU directive 2019/771. These rights are not affected by this
limited warranty.  

8.  SPECIAL PROVISIONS PERTAINING TO DIGITAL
PRODUCTS, PERSONALIZED PRODUCTS, AND SUBSCRIPTIONS

8.1. DIGITAL PRODUCTS

a. The provisions of this Section apply (and prevail in case
of a conflict with other provisions of these Terms), to orders for digital
formatted goods (rather than a physical object), such as software, e-books,
digital files, 3D models, audio and video files, online courses, and other
forms of digital content offered on the Webstore (“Digital Products”).

b. Digital Products are protected by intellectual property,
copyright, and trademark laws. Your use of any Digital Product is subject to
the terms of use or end-user license agreement (EULA) set by the Brand for that
specific product (“Brand Terms”), which form part of these
Terms. By confirming an Order for a Digital Product, you acknowledge and agree
to the Brand Terms. The Brand is responsible for making the Digital Product
available to you (including, where applicable, granting access, providing
download instructions, and offering any use or operational support associated
with the Digital Product) in accordance with its Brand Terms. Unless otherwise
specified in the Brand Terms, your right to use the Digital Product is
personal, limited, non-exclusive, cannot be shared with others, and does not
give you ownership of the Digital Products. ‍

c. Refundability, similar rights to cancel a purchase of a
Digital Product or any terms related to trial/evaluation period, are only as
stated in the Terms of Use or EULA.  

8.2. PERSONALIZED PRODUCTS

a. The term “personalized products” refers to any item that,
in full or in part, was custom-made, personalized or otherwise fitted, altered
or carry personal or user-specific elements of any form. The provisions of this
section prevail over other terms of these Terms. You must carefully review and
confirm the accuracy of any itemized customization details prior to placing
your order. Personalized Products may be non-returnable or
non-refundable, unless they were proven to be faulty or damaged upon receipt.
You may not be able to change or cancel your Order after Order Confirmation.

8.3.  SUBSCRIPTION

a.  This section applies to Products purchased on
a subscription, recurring, or auto-renewing basis, and prevails over any
conflicting provision of these Terms.

b.  You agree that the terms related to Products/Service purchased on a
subscription, recurring, or auto-renewing basis are managed exclusively by the
Brand in accordance with its subscription terms, including setting the
cancellation, billing frequency ,renewal, price-change, and reminder notices,
and delivering the Products. You are responsible for maintaining current and
accurate payment information. If your payment method fails or expires, your
subscription may be suspended or cancelled

c. By confirming a subscription Order, you agree that payment will be charged
by Global-e on the billing dates set under the subscription plan, at the
then-current subscription price, unless you cancel in accordance with the
cancellation policy applicable to the subscription you selected.

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9. SPECIAL SALES AND OFFERS

9.1. The Brand may offer opportunities to participate in
limited-time/quantity campaigns, competitions, raffles, product drops or
similar offerings for the purchase of Products from us (each a “Campaign”).
These Campaigns may be available through the Webstore, mobile apps, or other
third-party platforms (Campaign Platforms). Campaign purchased Products may be
subject to specific terms and conditions (“Campaign Rules”)
in addition to these Terms. These Campaign Rules, if applicable, will be made
available on the relevant Campaign Platform.

9.2. By participating in a Campaign, you agree to be bound
by both these Terms and the Campaign Rules, including any specific provisions
regarding returns, refunds, and cancellations. In case of any conflict between
these Terms and the Campaign Rules, the Campaign Rules will prevail.  

9.3. If you are announced as a Campaign winner (as
determined and notified by the Brand according to the Campaign Rules), Global-e
will automatically process your Order using the payment, billing, and shipping
details you provided during registration. By participating, you confirm the
accuracy of these details.

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10. LIMITATION OF LIABILITY

10.1. Certain liabilities cannot be excluded under
applicable law, particularly those related to personal injury, death, or fraud.
These Terms do not affect your legal rights under applicable and explicitly
prevailing consumer legislation, including those relating to faulty products.

10.2. Subject to these exceptions, in no event will
Global-e or Diptyque LLC have any liability for any losses, any consequential,
indirect, incidental, special, exemplary, or punitive damages whether arising
out of breach of contract, tort (including negligence) or otherwise, howsoever
caused including arising directly or indirectly from or in connection with
these Terms. Any liability, if so exists, shall not exceed the purchase price
of the relevant product and is strictly limited to losses that were reasonably
foreseeable. Losses are foreseeable where they could be contemplated by you and
us at the time your order was placed. The liability of Global-e and Brand to
you for loss or damage of any kind arising out of these Terms will be reduced
or limited to the extent (if any) that you cause or contribute to the loss or
damage.

10.3. Global-e and Diptyque LLC are not responsible for
any loss or damages caused by unauthorized use of your payment card on the
checkout, and Global-e and the Brand are not responsible for notifying your
card issuer or any law enforcement authority in these instances. ‍

10.4. Global-e and Diptyque LLC will not be liable for
any failure or delay in the performance of their obligations hereunder, and not
be deemed to be in breach of the Terms, and will be allowed to cease
performing, for so long as, and if such cessation, failure or delay directly
results from an event beyond reasonable control that affects the ability to
perform any obligation hereunder, including, any delay or stoppage due to
strikes, lockdowns, labour disputes, acts of God, civil commotions, fire or
other casualty, governmental act, action or inaction, actions or inactions of
customs clearance, closure or decision of governmental offices, or other
official actions, internet or other infrastructure failures, acts of war,
terror or terrorism, or industry-wide disruption in the supply chain.

10.5. You must allow reasonable opportunity to remedy any
matter before incurring costs to remedy it yourself.

10.6. Products have been originally designated for sale in
the source country where the Brand resides (as indicated on the Webstore
Terms). Such Source country may be different than your delivery destination.
Consequently, some Products may not be designed to the standards or norms of
your country and may differ from versions sold in your shipping destination,
including in their fit, default settings, age ratings and language. Foreign
versions of certain Products may be region-locked against use in your shipping
destination. Manufacturer warranties may not apply and manufacturer service
options may not be available in your shipping destination. You are responsible
for reviewing available product information to ensure that the international
Product you are purchasing meets your needs and expectations.

10.7. We cannot guarantee uninterrupted or error-free
operation of the Webstore or checkout. We reserve the right to suspend these
services without notice for repair, maintenance, improvement or technical
reasons.  

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11. INTELLECTUAL PROPERTY RIGHTS

11.1. You agree not to copy, reproduce, transmit, publish,
display, distribute, commercially exploit, or create derivative works from the
checkout's content. Furthermore, you agree not to assist or facilitate any
third party in doing so.

12. GOVERNING LAW AND DISPUTES

12.1. These Terms are governed by the laws of England and
Wales. Any disputes arising from these Terms will be submitted to the exclusive
jurisdiction of London, UK courts.

12.2. Please note that transactions hereunder could be
performed on a cross-border basis, and the Products you purchased are sold
from, and shipped from, a different country than your shipping/billing country
(whether or not Global-e or the Brand are located in such origin country). The
cross-border nature of the purchase could render certain consumer protection
laws in your country to be inapplicable.

12.3. Notwithstanding anything to the contrary, any law in
your country that explicitly applies to the nature of purchases made hereunder,
or otherwise prevails over the provisions of these Terms, or if the Global-e
contracting entity identified as the seller of your order is located in the
same country as your delivery address, those consumer laws will govern the
relevant matters hereunder.  

12.4. To the fullest extent allowed by applicable law, you
waive your right to trial by jury for any disputes related to these Terms.
Please be advised that in case of a dispute, you may have the right to file a
complaint with an alternative dispute resolution institute. For further
information please see Annex I below.

13. MISCELLANEOUS

13.1. Communications will be in English and made
electronically. For questions or complaints regarding your Order, please
approach the Brand directly(a link will be made available on the Webstore or in
your transactional emails), if you have any questions regarding Global-e,
please contact us here https://service.global-e.com/or
our applicable trading address.

13.2. Global-e operates according to its Code of Conduct and
Modern Slavery Policy (available here)).

13.3 Failure to enforce any right does not waive future
enforcement. Headings are for information only and not binding. We may assign
these Terms, or any part thereof, without your consent, but your rights and
obligations remain unaffected. Non-parties cannot enforce these Terms unless
expressly stated otherwise.

13.4. Without prejudice to any provision in the respective
Privacy Policy, Global-e and the Brand reserve the right to access, read,
preserve, disclose and use information related to Orders and checkout use as
Global-e reasonably believes is necessary for legal compliance, Terms
enforcement, addressing technical issues, responding to support requests, or
protecting rights and safety. The Webstore and checkout may link to third-party
services/websites not controlled by Global-e. We are not responsible for their
content or practices. You are solely responsible for using these third-party
services and release Global-e from related liability. Accordingly, you are
encouraged to read the terms and conditions and privacy policy of each
third-party services/websites that you may choose to visit.

13.5. Global-e may modify these Terms at any time, with
changes effective upon posting. Your continued use indicates agreement, but
changes will not affect existing Orders. These Terms constitute the entire
agreement regarding Orders. If any provision is deemed invalid or
unenforceable, it will be enforced to the greatest extent permitted by law, and
the parties agree to its substitution by a lawful provision that gives effect
to the original intent of the parties as closely as possible. The remaining provisions
will remain in full force and effect.  

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CANADA

(a) For customers in Quebec, Canada, you may have a warranty
available under Quebec law. For more information on this warranty, consult the
Office de la protection du consommateur (www.opc.gouv.qc.ca).

ADDITIONAL TERMS FOR CANADIAN SHOPPER - CBSA POA

This section applies solely to Shoppers who purchased goods
for delivery into Canada using [[one of]] the below mentioned shipping
partners. 

Notwithstanding anything to the contrary in these Terms or
in the terms of sale / refund policy available on the Brand Webstore, any
refund due on returned goods will include a full refund of the Duties &
Taxes amount that Global-e paid on your behalf for such returned goods when
such goods were originally imported into Canada.

The below Power of Attorney shall prevail and take full
precedence. In case of any conflict or inconsistency, this Power of Attorney
shall govern exclusively. 

If your order is shipped using DHL Express, the following
will apply: You hereby consent to the following Power of
Attorney, which is extended to Global-e US Inc.: Global-e US Inc. is an
approved CREDITS participant with the Canada Border Services Agency (CBSA). By
ordering goods Global-e US Inc. I hereby authorize DHL Express (Canada), Ltd.
an approved customs broker in CREDITS, to act as my agent, and to transact
business with the CBSA to obtain release of my Product, account for Duties
& Taxes, return Product to Global-e
US Inc., and electronically submit refund claims on my behalf. Under the
CREDITS program, I understand that the CBSA will send any refund of Duties
& Taxes that were paid on the returned Product to the customs broker, and
that I will obtain the refund directly from Global-e US Inc. Further, I also
authorize the customs broker to forward any refund issued by the CBSA in my
name, so that Global-e US Inc. can be reimbursed.

Law, Jurisdiction and Language

Unless otherwise governed by the applicable laws in your jurisdiction of residence (such as the Province of Quebec), the Site, any content contained herein in these T&Cs, any contracts entered into as a result of usage of this Site, and any dispute of any sort that might arise between you and us hereunder will be governed by the laws of the Province of Ontario, and the federal laws of Canada applicable therein. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these T&Cs. Unless prohibited by the laws of your jurisdiction of residence (such as the Province of Quebec), the parties to any such contract agree to submit to the exclusive jurisdiction of the courts of the Province of Ontario.