Shipping policy

Last updated: October 22, 2026

Thank you for shopping with Diptyque. This policy explains how we ship your order to Canada, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders will be processed as soon as possible.

*Our warehouse is closed on weekends and US public holidays. Orders placed then will be processed the next business day. Click here to see when our warehouse is closed.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

All orders shipping to Canada are delivered in 4 business days** via DHL. 

Shipping is free on all orders, taxes are calculated at checkout. No additional customs and duties will be charged.

Our courier, DHL, will not require you to pay any additional fees when your order arrives.

**Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping is free of charge as displayed at checkout.

Canada customs, taxes and other applicable fees

Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes, and carrier brokerage or handling fees. If taxes and import charges are calculated at checkout, they will not be due at delivery. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to Canada.

International orders may be subject to customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

For more information we invite you to contact us at +1 (833) 798-0845 or at customerservice-ca@diptyqueparis.com
Monday to Friday - 9 am - 6 pm (excluding US public holidays)